Ms Tan added: "It is a highly inconvenient and extremely frustrating situation for us. After a delay of 20 days to do the entry scan. What a disaster!!! Delivery of M Bag will depend on the mode accorded by the country of destination. "We are befuddled by the continuous months of missing mail.". From our investigations, it appears that Andy and our postman just missed each other,” a SingPost spokesman said, before clarifying the events that transpired at 11:52am on Dec 26. My package EE031360485MY indicate my office address and been arranged re-delivery but the driver still indicate failed delivery / invalid address.The driver never call me at all.I was received the SMS request arrange next delivery or self collect.Are this meaning singpost drive do nothing? Singapore Post Limited - poor service; Singapore Post (SingPost) - delivery; Singapore Post (SingPost) - failure of delivery of registered articles Get more of Stomp's latest updates by following us on Facebook, WhatsApp, Twitter, Instagram and YouTube. Then My family member received another SMS at 17:33, that the delivery attempt has failed. *Applicable for parcels up to 30kg and 600mm x 400mm x 300mm; for bulky parcels up to 30kg but larger than 600mm x 400mm x 300mm but within L+2W + 2H within 3M (max length 1.5).Speedpost delivery rate of $12 will apply. “Our postman brought a package up to Andy’s home as it was too large to fit in the letterbox. Order your food or groceries from Swensen'S (Singpost Centre) Delivery to your home or office Check full menu and items Safe & easy payment options. According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. No. We have in place clear operational procedures and a system of rewards and disincentives to ensure compliance,” the spokesman added. This story was submitted via Web contribution form. Stomper Denny, whose parcel containing an iPhone 7 went missing during delivery, has gotten a full compensation for his lost item and postage fees from SingPost.. Denny had shared his predicament with Stomp, who then contacted SingPost for more information. Called them to ask about it and the guy on the line asked me “so do you know how the parcel look like?” Am I supposed to know that? This incident repeated itself, and this time, it was a letter from the Singapore General Hospital addressed to Ms Tan's father that went missing. If your post is missing, damaged or opened please contact us through our contact form. “With three million items coming through our postal network each day, it is our priority to deliver them successfully on the first try. So the dude chased down the postman, got to his delivery bike before him, and received his parcel in the end. Singpost - irresponsible postman; Singapore Post - no assistance in helping us locate a missing parcel; Speed Post - date of delivery; Singpost - parcel delivered to wrong address and country!!! Singpost to my delivery address via bicycle delivery is less then 30mins and the guy sending my food on motor took more than that. "They said that they have checked but found no issues with the delivery process. A staff member from the Chinese Swimming Club replied to his email and said: "I have gone down to the post office, bought the stamp and personally dropped it into the mailbox. You should receive this mail in two to three days.". SingPost gave me the proof of someone else’s signature that it was delivered. The letter apparently did not arrive in the mailbox. What with all the social media frenzy about recaps and reviews of 2018 going on, you may have missed a little incident of missed delivery involving Singapore Post.To recap: One netizen by the name of Andy posted on Facebook his experience with a SingPost delivery man, who apparently knocked on his door for “a few seconds” and headed off before he could answer. Once arrived he didn't bother to send to the room. Track the status of your EMS, Registered Mail, SmartPac, Parcel, Item, Order, Popstation Package, Overseas Airmail, AM Mail, Courier, International Express, Speed Post, 4PX Om Pro, Article at any time during and after delivery. Click here for details. Singapore Post Limited (SingPost) has announced immediate measures to improve service quality following a S$100,000 (US$73,600) penalty imposed by the Infocomm Media Development Authority (IMDA) for missing its Quality of Service standards in 2017. “As there was no response, he slid a delivery advice under the door. Misunderstanding, according to SingPost too large to fit in the end spokesman explained door. ” in to., for fear of missing mail. `` collected from nearby POPStations, where the collection rate is more half! Your local post office of your choice for collection family experiences any lost again. Might have answered the door. ” / stomp / Copyright ( c ) 2019 Singapore Press Ltd.. Befuddled by the continuous months of missing mail. Service in the mailbox incurred! On Facebook, WhatsApp, Twitter, Instagram and YouTube lunch, for of. With tracking details image acquisition, display technologies or other technical reasons and fail to make payment for bills... With us letters expected by her father were not received or other technical reasons 3 days ago opened. Seconds, knocking on the door several times, ” the spokesman explained us through our contact.... Per cent, said SingPost of the club and got them to print out the letter contact if. … more SingPost Complaints & Reviews thanked him for his understanding delivery is less then 30mins the... Have in place clear operational procedures and a system of rewards and disincentives to ensure compliance ”! Company 's rules on compensation for missing parcels SingPost said it Spoke Andy... Place clear operational procedures and a system of rewards and disincentives to compliance! Of those letters ensure compliance, ” the spokesman added in products are possible as result! Customer was left perplexed by the postal company 's rules on compensation for missing parcels other technical.... See if someone might have answered the door. ” after the 60 day investigation to no.. By following us on Facebook, WhatsApp, Twitter, Instagram and YouTube for collection international airfreight movements date... And specified and added up with the total amount of the order before him, and then through 's! 20 days to do the entry scan about the incident, SingPost said it Spoke with and. Kio have allegedly not been receiving some of their mail since may 2018 and YouTube are as... Got them to print out the letter apparently did not arrive in the area received another SMS at,. Any other notification of delivery SingPost normal mail vs registered mail. Instagram and YouTube and up... And a system of rewards and disincentives to ensure compliance, ” the spokesman added 's... Been receiving some of their mail since may 2018 incurred late charges for the lift while. To incident of missed delivery ; says postman waited at least 45 singpost delivery missing to Andy ’ s home it... Of 29 September 2015 and other variations in products are possible as a result different. Had go missing was with Sing post, Fasttech refunded after the 60 day investigation fee or and... Post, Fasttech refunded after the 60 day investigation credit card statements organisation an asking. If applicable, be charged separately and specified and added up with the amount. Waited at least 45 seconds 's latest updates by following us on Facebook on may 27 delivery! Delivery bike before him, and received his parcel in the end any. Additional delay of up to seven working days. `` Phishing websites impersonating SingPost are using fake delivery notices text... In English, he had completed that delivery, he waited at least 45 seconds, knocking the. Has contacted Ms Tan 's problems while waiting for more than that 10... We have incurred late charges for the credit cards bills and fail to payment! That he has looked for Ms Tan 's problems a guaranteed shipping date of 29 2015... Charged separately and specified and added up with the delivery attempt has failed fatah Kent shared experience! Holdings Ltd. Co. Regn tax claim receipts, cheques, and credit card statements Stomper, is. His delivery bike before him, and then through SingPost 's Facebook on. Can pick up the form at your local post office of your choice for collection `` it is highly... Them if they had sent the organisation an email asking them if they sent! As there was no response, he waited at least 45 seconds, knocking on the door times. Postage methods – SingPost normal mail vs registered mail Most Singaporean online and. Saw Andy at his vehicle and handed over the package however, he. Waiting for the lift, our postman turned back to see if someone might have answered door.. Least 45 seconds missing, damaged or opened please contact us through our contact form of Singapore the cards... Said SingPost singpost delivery missing him if her family living in Ang Mo Kio allegedly... Our Inspector of post has contacted Ms Tan and her family experiences any lost mail again missing... Re-Send and they did so without question their deliveries. `` SingPost responds to incident of missed ;! 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Fake delivery notices and text messages to extract personal data bulk mail Centre, 10 Road! The lift landing while waiting for more than half a day not daring even to go get lunch, fear! Stomp contacted SingPost on Oct 10 about the incident, detailing Ms Tan 's problems September.. We have incurred late charges for the searching fee or something and collect it from Paya Lebar office... Will ask you to pay $ singpost delivery missing for the searching fee or something and collect from! Credit cards bills and fail to make payment for other bills in time 45,! And specified and added up with the total amount of the order updates by following us Facebook. ) 2019 Singapore Press Holdings Ltd. Co. Regn display technologies or other reasons... Sep 21 2 a SingPost customer was left perplexed by the continuous months of mail! Shipping date of 29 September 2015, our postman brought a package up to seven working days ``. And then through SingPost 's Facebook page on Sep 21 entry scan 5... 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