Tricia Goss has been a writer and editor for 10+ years. When the message comes up you can not see the current state of the device. The easy fix is to make sure you are using the original power supply that came with the unit. This may help minimize Wi-Fi disruptions on the 2.4 GHz band. Make sure your Bluetooth device is fully charged and close to your Echo device when you're pairing the two. Make sure your smartphone and Echo are on the same Wi-Fi network. Turns out the skill won’t link unless I press the button on the Hue2 hub which isn’t mentioned anywhere. The only option I have not tried is entering the Serial #. Why does the device’s status Show “Offline” on Alexa? Alexa can only detect Alexa-enabled smart devices. See if Alexa can recognize your smart home device. This is a problem with app to Alexa connection. If Alexa isn't responding properly, there are some easy fixes to try. Check your Alexa voice history. If your Echo device can't pair to Bluetooth or the Bluetooth connection drops, double-check that you've set up the connection correctly. You need to reference the right name when starting a skill. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. This is because an underlying problem with Alexa and Alexa-enabled devices can cause several issues. After logged in to the Alexa App, go to skills in the menu. Why doesn’t my Smart Plug turn on my device? Ensure that you're calling a preset contact who can receive calls via their Alexa device. Someone told me I should try discovering my devices again and that worked, though I had to press the button on the Hue 2 hub first. Make sure the right Echo is set as your preferred speaker. If your smart plug has a red blinking light. We all have our hands full sometimes. See if rebooting your modem and router fixes Alexa's Wi-Fi connectivity issues. If you're asking Alexa to play music on an Echo device in one room, but another Alexa-enabled device starts playing music somewhere else, there are a few solutions to try. Within the Alexa app, the thing to do is make sure things have unique names. After updating your router's settings, try asking Alexa to discover your smart home device again by saying, "Discover my devices.". Change the wake word. Archived. When all else fails and your Alexa app still isn't connecting to Wi-Fi, reset the Echo to its original settings, and see if this gets things connecting again. If it isn't, take steps to restore your internet connection. Anyone else having this problem or know how to fix it? When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. Restart your Echo device. Try a manual reset. Connect to your router's 5 GHz channel. Go to Alexa app > Devices icon in the button right > Plugs – Look for plugs (Most likely to be named as First Plug or Second Plug) Read the edits of my comment. Took it out of lamp, but back in, switched lamp on and off manually the light worked. Help & Questions. I’ve disabled the switch in Alexa and re-enabled it a couple of times. It appears to be a problem with the app update and how it does not work with Alexa as advertised. Restart the … If necessary, restore your internet connection and then try calling again. Name your Echo devices accurately. Restart the Alexa app on your phone. This smart plug really is amazing, I can walk out of my bedroom, tell Alexa good morning and not only do I get my weather report, but my living room light turns on. Hurray!! Try these steps first: Make sure that your smart home device is compatible with Alexa. Alexa devices use a USB power … Did one of the bulbs in your Philips Hue smart lighting setup become “unreachable”? Input your Geeni account username and password. Make sure your Alexa-enabled device is in Wi-Fi range. Restart your Echo device. A simple restart often solves a host of mysterious tech problems. Alexa might seem to be unresponsive because your Echo is too far away from the router. 1. Anyone else having problems with all devices in the Alexa app becoming unresponsive. It stopped working again for me after about an hour. Press CTRL+ALT+DEL, and then select Start Task Manager. Not sure why since the Hue skill is already linked, unless the skill isn’t used anymore. The smart light will be connected to the same Wi-Fi network your mobile device is connected to. Restart the Echo. 2. Check the Wi-Fi connection. I can use the names of the individual bulbs, but nothing else. Just got my first smart light which works with Phillips Hue. Alexa App is Slow or Unresponsive; Alexa App OS and Software Version Compatibility; Download the Alexa App; Sign Out of the Alexa App; Turn Alexa Phone Notifications On or Off; Use the Alexa App on Computers ; What is the Alexa App? If Alexa can't connect to Wi-Fi, it may be because your internet is down. Complete device setup online. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart Plugs, streaming music. I tried the SN reset, many times, but Alexa still can’t discover my Hue light. The Leviton app turns it on/off fine. Make sure your Wi-Fi password is correct. She may have heard, "Call the chin" instead of "Call Gretchen.". Once disabled, tap on Enable to Use … Reduce Wi-Fi congestion. Please post here when the issue has been fixed. Your lights, your command. Reduce Wi-Fi congestion. If you're not speaking clearly, Alexa may not understand the name of the contact you're trying to call. - I even got a notification in the Alexa app that it found the Hue now ... which I have not seen before the update of the app ... the notifications on my Android 9.0 phone, say something like: "New light found, named XXXXXXXX, to control it say ..... ", "New light found, named YYYYYYYY, to control it say ..... ", "New light found, named ZZZZZZZZ, to control it say ..... ". Go to Amazon's Alexa page and try to complete the setup there. When you review your Alexa history, you may find that she thought you said, "Play mushroom" instead of "Play music.". I checked the Alexa app today and it says all my … If not, check your internet access and remote control settings. This way, whenever you request music, only the designated Echo responds. If you or another user accidentally disabled the skill, it won't work. I have set up the bridge and paired it with my Alexa app. I have reset and still not working, the remote on the Kasa app works fine though? Harmony hub, Ring and Yamaha Multicast. However, there … The easiest way to do this is by saying "Alexa, discover my devices." Repeat this multiple times and turn it on again. 1. Check your Echo's internet connection. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. Check what Alexa heard. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Here's what to do: Make sure your smart home device is compatible with Alexa. Amazon Echo devices can take the place of a home phone. I had to discover devices again to get it to work. Press question mark to learn the rest of the keyboard shortcuts, https://alexa.amazon.com/spa/index.html#appliances. The microphone is turned off if you have a solid red light ring or bar instead of a solid blue one. Same here, Alexa with Hue skill is definetly broken since last update, it won't control any of my lights anymore. Went to Hue app, turned light on- it worked. A simple restart may fix Alexa and the Echo's Wi-Fi connectivity issues. If your device has a screen, check the light on the device. The message Device is unresponsive is shown for few secs. Common issues found with Lutron Caséta switches and dimmers include light bulbs not functioning correctly, Caséta not connecting to Siri, and the Smart Bridge not working. Get the Latest Tech News Delivered Every Day, How to Fix Alexa Not Responding to Voice Commands, How to Fix Alexa Playing Music on the Wrong Device, How to Fix Alexa Not Operating a Specific Skill, How to Fix It When the Alexa App Says the Echo Is Offline, How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', How to Connect Amazon Echo to Your Sonos Speakers, How to Connect Alexa to a Bluetooth Speaker, How to Fix Alexa Multi-Room Audio Not Working or Unreachable. Turn off any Wi-Fi-connected devices you aren't using and see if this solves your Wi-Fi connectivity problems. Alexa skills are like voice-driven apps within the digital assistant. There could be voice-recognition glitches or problems with your Amazon account setup. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. It's easier to keep track of your Echo speakers if they're named logically. Thanks to one of the comment and your post! Tags: alexa commands do not work on lg tv, alexa lg webos tv, amazon-alexa-lg-tv, is my lg tv compatible with alexa, issues with alexa and lg tv, lg smart tv alexa skill, lg smartthinq alexa commands, lg tv alexa commands, lg tv alexa commands list, lg tv alexa compatible, lg tv not responding to alexa, lg tv unresponsive to alexa 03 - Discover my devices, while pushing the Hub's button- at this point, still nothing worked. Search for Geeni then tap Enable. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. Choose discover devices. Once you update your app, see if this resolves the calling problems. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. Alexa one minute can turn the smart plug on HS-100 other times it says it not responding. … Tap on the three lines in the upper left-hand corner. The devices still respond to voice commands. As I stated above the app works with the switches but no longer with Alexa since the update. Update the Alexa app on your iPhone or Android. Tap on Your Skills. Look, No Hands! Restart the Alexa app via its Settings menu and then relaunch the app. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. If Alexa doesn't discover your smart home device, here are some solutions to try. … If it's orange, the Wi-Fi connection isn't working properly. Go to the detail page for the corresponding smart home skill for a list of compatible devices. Enter your Wi-Fi password if asked, then tap Continue. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? Smart lighting is a great place to start in building your smart home. Alexa can make calls only when you've set up your contacts correctly. Smart Card service. For more information, visit Mygeeni.com. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Echo devices might be grouped improperly, or there might be Wi-Fi issues. Return to the Alexa app -> SMART HOME in the Alexa app. If you are having trouble connecting the smart device to Alexa please reference this video or guide. Move it closer to the router and see if this solves the problem. If calling on Alexa isn't working, there are a few troubleshooting steps to try. You should be able to control after 30-45 seconds; b. Tap on Skills & Games. If there's already a group set up, try deleting it and setting up a new group. If necessary, re-enable the skill and see if this solves the problem. The instructions may vary depending on your device, but they should be roughly the same. There are two different ways I can control the bulbs, through my Android phone with an app and with my Amazon Alexa. Any new lights will be added to your devices for Alexa to control. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. The Alexa app discovers my other items I.E. Make sure your contact information is correct. … Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. Things can get messy when you end up with duplicate lights in your Alexa set up. I tried the SN reset, many times, but Alexa still can’t discover my Hue light… Check the Echo device's software version and update it if necessary. Does the Smart Home system work without the hub? Thre are several reasons why Alexa and your Echo device might not be working together properly. Visit our smart bulbs FAQ page today. Here are some ways to troubleshoot your Alexa Wi-Fi connection: Check the internet connection. Whatever the cause of your Alexa and Echo miscommunication, some easy troubleshooting steps will have them back in sync in no time. The first thing to do when Alexa stops recognizing a Smart Device she previously controlled is to re-run discovery. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Many of these troubleshooting steps overlap from one problem to another. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding. Alexa app says “Device is unresponsive” Question. If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. If it does, the issue is with your Alexa smart product. If Alex's having issues connecting to Bluetooth, here's what you should do: Make sure Alexa and the Bluetooth device are properly connected. The app version is on my Samsung S5 and is version 1.23. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. The Sylvania smart bulbs I selected were the BR30 LED Light Bulb which is a 65-watt equivalent. Unpair and re-pair your Alexa device and Bluetooth device. However, switching on and off my Echo show resolved my problem. Schedule a Callback Make sure your smartphone and Echo are on the same Wi-Fi network. Make sure your Echo has power and internet access. 04 - Re-Enabled the Hue skill inside Alexa --- NOW everything works properly again. Did you find any … Sometimes you issue a voice command, but Alexa and your Echo don't respond or respond with something like, "Sorry, I don't know that one," or "Sorry, I'm having trouble understanding you right now. Tap on Wyze and then Disable Skill. Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. Control Your Smart Home With the Alexa App for Android, How to Get an Amazon Echo Show Up and Running, Make sure your Echo has power and internet access, Make sure the Echo's microphone is turned on, Make sure your smartphone and Echo are on the same Wi-Fi network, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults, Make sure you've set up a smart home device group, Make sure the right Echo is set as your preferred speaker, Make sure your Alexa-enabled device is in Wi-Fi range, Make sure your contact information is correct, Make sure your smart home device is compatible with Alexa, Make sure Alexa and the Bluetooth device are properly connected, Make sure that your Bluetooth device uses a supported Bluetooth profile, Unpair and re-pair your Alexa device and Bluetooth device, Make sure you're calling the skill by the right name. I have viewed the pics of bulbs online where the serial number is located. Just ask Alexa. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. Make sure things are labelled 'light', 'heating' and so on. This simple action may restore Alexa control to your Smart Device. Just got my first smart light which works with Phillips Hue. Sometimes, manually cycling the light is the only thing you need to do to restore … Smart bulbs acting up? Written by Feit Electric 02 - Did a "forget all my devices" from here:https://alexa.amazon.com/spa/index.html#appliances ( this can also be done from within the Alex app itself ). Make sure that your Bluetooth device uses a supported Bluetooth profile. What the Echo's light ring means . Press the microphone button on top of the device to turn it on again. For example, if you're in the kitchen and request music, the kitchen Echo responds. It worked fine with Alexa and all the … What Is the Amazon Echo Input and How Does It Work? In order to test the Sylvania Smart Home app, I added to my Android phone using Google Play. The cord is stuck behind my nightstand and it’s hard to reach. Wireless connection could have been lost. Asked Alexa, ‘ok’ but didnt come on. This does not exist on my … This is usually caused by a third-party integration, which adds your Hue bulbs again. Enjoy Alexa compatibility now with D-Link smart plugs and cameras. An unplugged Echo or internet outage might be the reason Alexa's ignoring you. Turn off any Wi-Fi-connected devices you aren't using and see if this solves your streaming problems. Choose Light as the device type. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? Move it closer to the router and away from walls, metal objects, or other possible sources of interference. Your Alexa-enabled device might not be able to stream properly because of its location. Close. See if this solves your streaming problems. Alexa, Make My Home Network Smart with D-Link. See if this solves your calling problems. If restarting and relaunching the app didn't work, you may need to update the app. This is my first Leviton smart device. For example, you can't start the Jeopardy skill by calling it "that word game." I have followed all set up instructions, “discover device” instructions. Make sure things are labelled 'light', 'heating' and so on. Power cycle all C by GE light bulbs by turning them off at the power source for 20 seconds; Wait 60 seconds for the bulbs to reconnect ; Check to confirm this worked by giving a voice command or by controlling your lights in the Google Home app; Solution #3: If Solutions #1 and #2 do not work, you may need to do a hard reset … Alexa typically sits around completely dormant until called upon with the wake word (Alexa, Echo, Amazon, Computer). A simple reboot may fix any glitches your modem and router are experiencing. Alexa says Philips Hue devices unresponsive. Check what Alexa heard. I still couldn’t use any scenes so I tried disabling and relinking the Hue skill and it is failing to link for some reason, so now nothing works. No matter what the problem, when all else fails, try resetting your Amazon Echo device to its original settings as a last resort. https://www.amazon.com/product-reviews/B01LWAGUG7/ref=cm_cr_arp_d_viewopt_srt?sortBy=recent&pageNumber=1. Find the skill's exact name, and then try again. Alexa currently supports Advanced Audio Distribution Profile (A2DP SNK) and Audio/Video Remote Control Profile. Disable and re-enable the skill. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. If you want to set one of your Echoes as your default speaker, designate this in Alexa's settings. I myself disabled the skill since someone said the skill was not needed anymore inside Alexa app, and ran a re-discovery while pushing the Philips Hue hub's button, and everything was discovered correctly BUT when I say "Alexa, turn on the lights" I always get a reply "Sorry, couldn't find a device named lights" !?!#!? Lavi says: November 7, 2020 at 3:30 am. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. Please try a little later." This is a problem with app to Alexa connection. For example, if the Echo in your kitchen is named after its location, you can say, "Alexa, play Coldplay in the kitchen.". Multi-room audio lets you control music playback on Echo speakers. Within the Alexa app, the thing to do is make sure things have unique names. The key is you need to press the button on the Hue hub when linking the skills and discovering devices. Make sure your Echo is in Wi-Fi range. If it blinks red for a few seconds and goes to Off a. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. See if Alexa can respond to your commands. Register in Alexa & login into app. However, no serial # can be found on this bulb. Skill by the right name press CTRL+ALT+DEL, and tap discover the 's! €¦ try to reboot the smart WiFi LED bulbs - re-enabled the Hue skill inside Alexa -- - everything. But sometimes problems can arise the Feit Electric app it stopped working again me. 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